Inbound Sales Agent

Job Overview

The inbound sales agent will answer inbound calls from prospective/current members interested in supporting Conservative causes by buying new lines of service. Ideal candidates are highly motivated, well-spoken, and want to join a growing service-centric team. They will enthusiastically communicate the four pillars of PM's mission statement and set expectations regarding the activation process. A primary function will also be the collection of key information required for the smooth transition and activation of the prospective member's mobile carrier service.

Essential Functions and Responsibilities

• Contribute to and help the MS team achieve Service Levels by being available to take inbound queue calls, when needed.
• Achieve monthly sales and performance goals as outlined by management.
• Provide exceptional quality and service with every interaction.
• Present information to prospects/members in a clear, concise, and professional manner.
• Value every call and lead; treat members with empathy and care.
• Field inbound calls, outbound follow-up, while providing potential members with the information needed to close the sale.
• Use a consultative sales approach to build rapport and determine the device/plan that best meets members' needs.
• Utilize CRM tools to enter member account information, leads, orders, and upgrades.
• Stay current with Conservative causes and industry information, news, technology, and events.
• Perform other duties as assigned by management.

Required Knowledge/Skills/Abilities

• Excellent verbal and written communication skills.
• Understand business-to-consumer selling process and phone sales techniques.
• Strong desire to succeed through self-motivation, customer service, and a great work ethic.
• Highly proficient computer skills with multiple programs open, including Microsoft Office.
• Dependable, including excellent attendance.
• Flexible schedule with a willingness to work evenings and/or Saturdays.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.

Education and Experience

• Minimum 2 years of inside sales experience, wireless/cell phone preferred.
• Associates Degree from a regionally accredited college or equivalent combination of work and education experience required.
• Bachelor's degree from a regionally accredited college preferred.

Physical Requirements

• Must be able to sit or stand for long periods of time.
• Must be able to work in a variety of spaces to include cubicle, counter, and or desk areas.
• Must be able to lift and move items up to 25 pounds.

Benefits

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin. Please note that a background check and drug screen will be required before the first day of employment.