Outbound Sales Agent
Patriot Mobile · Grapevine, TX · 2 wk ago
Business DevelopmentFull-time
- Provide exceptional quality and service with every interaction.
- Successfully pass identified QA metrics designed specifically for the Patriot Mobile sales team.
- Adhere to all departmental policies and procedures, including Schedule Adherence (see below).
- Present information to prospects/members in a clear, concise, and professional manner.
- Value every call and lead; treat members with empathy and care.
- Respond to outbound lead follow-up promptly on assigned leads and consistently follow up with pipeline opportunities, while providing potential members with the information needed to confidently close the sale.
- Use a consultative sales approach to build rapport and determine the device/plan that best meets members' needs.
- Ensure all CRM requirements are adhered to and completed, including, but not limited to, member account information, leads, orders, upgrades, deals, and tasks.
- Stay current with Conservative causes and industry information, news, technology, and events.
- Contribute to and help the MS team achieve Service Levels by being available to take inbound queue calls, when needed. Includes support in call queue during peak hours as required.
- Field inbound calls during high call volume spikes.
- Perform other duties as assigned by Patriot Mobile management.