Outbound Sales Specialist

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
• Initiate and obtain sales through lead lists while meeting productivity metrics
• Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
• Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
• Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
• Place orders for new service and/or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program

Special Knowledge, Skills, And Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Profound problem solving and analytical skills
• Demonstrated success working in a sales environment