Contact Center Sales Agent

About the role

MCI is a rapidly growing tech-enabled business services company with a strong presence in the United States and operations spanning multiple countries. We specialize in delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers utilize both on-site and remote agents to enhance customer journeys, drive scalability, and reduce costs. We foster an inclusive environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding organization.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Use training and resources to confidently answer questions and recommend products/services
• Build rapport, understand customer needs, and resolve issues effectively
• Research systems to locate missing information and collaborate with internal teams
• Manage customer accounts and process orders accurately using company systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer privacy and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, updates, and program changes
• Maintain attendance, punctuality, and performance expectations

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with a strong work ethic
• Skilled in troubleshooting, conflict resolution, and customer service
• Empathetic, patient, and responsive to customer needs
• Ability to multitask, stay focused, and self-manage
• Team-oriented with strong interpersonal skills
• Comfortable in a fast-paced, ever-changing environment

Benefits

We offer a comprehensive benefits package that includes:

• Paid Time Off
• Incentives & Rewards
• Health Benefits (medical, dental, vision)
• Disability Insurance
• Life Insurance
• Supplemental Insurance (accident, critical illness)
• Career Growth Opportunities
• Paid Training
• A fun, engaging work environment
• Casual dress code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation & Benefits

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off
• Incentives & Rewards
• Health Benefits (medical, dental, vision)
• Disability Insurance
• Life Insurance
• Supplemental Insurance (accident, critical illness)
• Career Growth Opportunities
• Paid Training
• A fun, engaging work environment
• Casual dress code

Reasonable Accommodation

It is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.