Consumer Services Coordinator - Job #949

About the role

The Organization North Los Angeles County Regional Center (NLACRC) is a private, non-profit agency serving individuals with intellectual and developmental disabilities. This position is within the Department of Consumer Services - SFV School Age 10 Supervision.

Responsibilities

• Provides information, advocacy, and service arrangement for consumers and families.
• Participates in the development of program plans for individuals; monitors and evaluates these plans and revises them as necessary.
• Identifies and coordinates services for individuals and their families.
• Documents, completes forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serves as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfortable working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assist co-workers with special projects and unique situations; provide case-coverage as needed; and provide emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Skills and Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Employment Standards

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.

Benefits

• We offer employees a variety of health and dental plans.
• We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• We offer a Pre-Tax Flexible Spending Account for eligible health care expenses.
• We offer a Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• We offer No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• We offer a No cost Vision plan for employees and eligible dependents.
• We offer a Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• We offer two (2) deferred compensation plans - 457 and 403(b).
• We participate in the Public Service Loan Forgiveness program.
• We offer Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• We offer 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.

Professional Development Opportunities & Growth

• NLACRC values the professional development of staff!
• Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

• At NLACRC, we value and celebrate diversity!
• In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

• This position is non-exempt.
• Regular Salary: $26.86 - $37.96 per hour.
• The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors.
• NLACRC is an equal opportunity employer.
• Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.