Consumer Services Coordinator - Job #793

Department

Consumer Services - Adult 6 Supervision

Position and Job Summary

Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. Identify and coordinate services for individuals and their families. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. Serve as an advocate for individuals served by community agencies. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.

Essential Requirements

• Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location.
• Must be comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out-of-office meetings required.

Employment Standards

• Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.

Skills and Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Benefits

• We offer employees a variety of health and dental plans.
• We offer a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• We offer a Pre-Tax Flexible Spending Account for eligible health care expenses.
• We offer a Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• We offer a No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• We offer a No cost Vision plan for employees and eligible dependents.
• We offer a Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• We offer two (2) deferred compensation plans - 457 and 403(b).
• We participate in the Public Service Loan Forgiveness program.
• We participate in the Tuition Reimbursement program.
• We offer Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time.
• We offer 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.
• We offer Professional Development Opportunities & Growth.
• We value the professional development of staff!
• We offer many Consumer Services Coordinators experience and enter into Supervisor, Manager or Director positions.
• We value and celebrate diversity!

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $26.33 - $37.18 per hour. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors.