Consumer Services Coordinator - Job #793

About the role

The Department Consumer Services - SFV - Adult Supervision position at North Los Angeles County Regional Center (NLACRC) supervises consumer services and provides support to individuals with intellectual and developmental disabilities and their families.

Responsibilities

• Provides information, advocacy, and service arrangements for consumers and families.
• Develops and monitors program plans for individuals, making revisions as necessary.
• Identifies and coordinates services for individuals and their families.
• Documents, completes forms, and reports in compliance with regulations and NLACRC policies and procedures.
• Serves as an advocate for individuals served by community agencies.
• Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identifies barriers to service delivery and implements culturally sensitive strategies.
• Rotates as an officer-of-the-day with other Service Coordinators.
• Assists co-workers with special projects and unique situations.
• Provides case coverage as needed.
• Provides emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and person-centered planning.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Skills and Abilities

• Empowering individuals to achieve their goals.
• Working in underserved and non-traditional office settings.
• Comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out-of-office meetings.
• Valid California Driver’s License and reliable transportation, or acceptable substitute.
• Bilingual Spanish may be required dependent upon position.

Employment Standards

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account
• Pre-Tax Dependent Care Flexible Spending Account
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance
• No cost Vision plan
• Retail Retirement plan - NLACRC is a member of CalPERS
• Two deferred compensation plans - 457 and 403(b)
• Participation in the Public Service Loan Forgiveness program
• Paid Time Off
• Holidays
• Professional Development Opportunities & Growth
• Diversity, Equity, and Inclusion

Compensation

• Non-exempt position.
• Regular Salary: $26.86 - $37.96 per hour.
• Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.
• Base Pay Rate / Salary Range Information