Consumer Sales Advocate, Digital

About the role

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow. As a Consumer Sales Advocate, Digital, you will be the voice of C Spire through digital conversations, guiding customers through our digital platforms with clarity and simplicity. You will play a key role in ensuring each digital interaction drives awareness, engagement, and loyalty across our wireless and fiber offerings. This position is an exceptional introduction to digital customer engagement, as there is plenty of room to grow and learn from outstanding individuals in the field. From our Consumer Sales team you will have a perfect springboard into all areas of C Spire and develop robust career skills. If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Responsibilities

• Meet and exceed sales, ARPS, protection add-ons and other goals for the Consumer line of business that includes all wireless and fiber offerings while meeting or exceeding our customer satisfaction and overall Net Promoter Scores.
• Respond to incoming chats in alignment with established policies and procedures, ensuring a seamless and customer-friendly experience while identifying opportunities to drive incremental sales and uncover potential sales leads.
• Guide and support customers through their digital purchasing journey with a “Digital First” approach, offering tailored recommendations to enhance their experience.
• Maintain comprehensive knowledge of our products, features, and services, while staying informed about competitor offerings to effectively position our solutions.
• Perform additional duties as assigned.

Qualifications

• Two years’ business or related work experience in customer service required, preferably in sales.
• Strong reading and writing comprehension skills, understanding different styles of written communication.
• Ability to manage multiple tasks and chat with multiple customers simultaneously with a high degree of accuracy.
• A reliable, high-speed internet connection is required in a distraction-free workspace.
• Experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word.

Benefits

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Schedule

Must be able to work some nights up until 8PM and some Saturdays.

Physical Requirements and Working Conditions

• Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.
• Must have experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word.
• Complimentary wireless service and device available to team members in our wireless footprint