Digital Sales Expert

About the role

Convert warm, high-intent customer leads into new sales and grow relationships with Moxie customers. This role connects with customers who have already expressed interest in our services through Google, our website, SMS, and other digital channels.

The ideal candidate is confident, persuasive, and customer-focused, with a natural ability to build rapport, understand customer needs, and confidently guide customers toward the right Moxie service. This person thrives in a fast-paced, goal-oriented environment and is motivated by turning opportunities into results.

Responsibilities

• Respond to and convert warm customer leads generated through Google, website inquiries, SMS, CRM communications, and other digital marketing channels.
• Conduct outbound calls to customers who have already expressed interest in Moxie services, with the goal of converting qualified leads into new customers.
• Quickly respond to leads and maintain consistent follow-up to maximize conversion opportunities.
• Build rapport with customers, identify their needs, and recommend the appropriate Moxie services and subscriptions.
• Clearly explain Moxie services, pricing, subscriptions, and value propositions to prospective customers.
• Utilize consultative selling techniques to overcome objections, answer questions, and guide customers through the purchasing process.
• Manage leads throughout the sales process using our CRM, ensuring customer information and sales activity are accurately documented.
• Follow up with prospective customers through phone calls, SMS, and other approved communication channels.
• Meet or exceed individual and team sales, conversion, and activity goals.
• Maintain a strong understanding of Moxie's services, promotions, sales processes, and customer offerings.
• Identify opportunities to improve lead follow-up, customer engagement, and digital sales processes and make recommendations to the appropriate staff.
• Maintain accurate customer data and sales records.
• Perform other related duties as assigned.

Requirements

• Must possess a high school diploma or equivalent.
• Customer service experience preferred (call center, hospitality, service industry, automotive industry, etc.).
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets).
• Ability to become an expert at PestRoutes—our CRM.
• Excellent communication and interpersonal skills.
• Driven and ambitious individual with a strong desire to succeed.
• Ability to commute onsite 5 days a week to the office in Irving, TX.

About Us

Moxie Services is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community. We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. We’re more than just a pest control company!

What We Live By

• Do The Right Thing – We believe in striving to do the right thing because we genuinely care about our customers.
• Be Kind – We think kindness is contagious, and we believe small gestures can have a big impact.
• Be The Solution – It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
• Keep Improving – Because we care about helping our customers, we take our job knowledge seriously.

Benefits

The available plans and programs include:

• 2021 - 2024: Great Places To Work and Top Places to Work Awards & Recognition
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, and more
• 401K Plan
• Roth IRA
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off