Consumer Collector 1

Responsibilities

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
• Prioritize delinquent accounts and determine the most efficient contact method. Discuss account with customers, communicate account status, payment history, cause of delinquency and possible solutions to customers concisely and accurately to resolve delinquency.
• Identify and send appropriate written correspondence, generate form letters verifying accuracy of details, mail and note customer accounts.
• Secure payment or set up payment arrangements, as necessary. Investigate and follow through on promised payments. Process phone payments for delinquent customers using available technology.
• Review payment histories to ensure payments are correctly posted and generate PC forms to correct errors as needed.
• Absorb and assist customers with credit disputes and information changes to account information. Perform research when appropriate within the delinquency cycle to locate valid phone numbers/addresses for customers.
• Cook with branches to research and resolve customer accounts. Handle incoming calls from the call queue and assist customers as appropriate.
• Review and waive late charges on installment loans as needed.

Qualifications

• High school diploma or equivalent required.
• All applicants must be 18 years of age or older.

Skills

• Strong attention to detail, ability to multi-task and work under pressure in a time sensitive environment.
• Strong typing and computer skills specifically with Microsoft Word and Excel required.
• Excellent customer service and communication skills and moderate writing skills are necessary.

Experience

• Two (2) years collection/banking or related business background preferred.