Commercial Collector I

About the role

This position will be responsible for commercial loan and lease collections and related servicing. Will devise and execute effective collection strategies designed to efficiently resolve commercial delinquency, mitigate risk, and ameliorate recoveries while minimizing expense and maintaining excellent customer service.

Responsibilities

• Identify, evaluate, and resolve commercial delinquencies and manage escalated collection matters, tailoring unique strategies and negotiating complex payment arrangements to resolve delinquent accounts.
• Review and analyze loan or lease documents, payment histories, past dues, collateral and inspections, monetary compliance/defaults, covenant(s) compliance, financial statement reporting, maturities, forbearance agreements, bankruptcy, and other legal proceedings.
• Initiate collection calls and resolve delinquencies while demonstrating proper phone etiquette, written and verbal communication skills.
• Maintain current and accurate records of all collection related communications and activities, including but limited to, actionable treatment strategies.
• Devise and execute effective collection strategies. Recommend workout solutions and/or loan or lease modifications, implement orderly liquidation/exit or rehabilitation plans, manage foreclosures, replevin actions and repossessions.
• Collaborate with line of business partners to ensure proactive risk management and devise and implement strategy for delinquency reduction and overall asset quality improvement.
• Manage internal and external resources to effectively control expenses. Provide timely and accurate reporting to senior management.
• Execute duties in compliance with internal policies and procedures in addition to applicable regulatory requirements. Coordinate and collaborate with attorneys to enforce rights and remedies, as necessary.
• Handle administrative functions as needed for the Specialty Finance or Special Assets Departments, including but not limited to, preparation of correspondence (notices of default, demand, reservation of rights, etc).
• Perform special projects as assigned.
• Travel - (

Requirements

• Bachelor's degree or equivalent work experience required.
• 5 + years of related experience in commercial collections or as a loan officer, workout banker, credit analyst, or underwriter.
• Working knowledge of the following: Commercial Loans and Leases (Commercial and Industrial, Real Estate, Health Care and Energy), Bankruptcy Lending laws and risks associated with troubled credits, State collection laws, Foreclosure and Article 9 sale processes, Banking regulations, Credit approvals, Loan documentation, Collateral valuation, Banking policy, Accounting and cash flow analyses.
• Must be proficient using collections software and CRM systems.
• Must possess highly developed interpersonal skills.
• Strong attention to detail with organizational skills.
• Thorough underwriting, accounting and cash flow analytic skills.
• Developed listening, problem solving and time management skills.
• Ability to clearly and succinctly communicate with proper grammar (excellent written, oral and presentation skills).
• Ability to work independently and properly prioritize duties with minimal guidance/supervision but also be a team player to ensure departmental goals are achieved.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5 + years commercial collection and customer service experience.
• Knowledge of banking regulations, state collection laws, and bankruptcy law.

Skills

• Proficient in collections software and CRM systems.
• Highly developed interpersonal skills.
• Strong attention to detail and organizational skills.
• Underwriting, accounting, and cash flow analytic skills.
• Developed listening, problem-solving, and time-management skills.
• Excellent written, oral, and presentation skills.

Benefits

• 401(k) retirement plan with an employer match.
• Employee stock purchase plan.
• Variety of education assistance programs such as student loan and tuition paydown/reimbursement.
• Paid vacation, holidays, and much more.

Pay

Commensurate with experience.

Schedule

40 hours/week, M-F