Collector I

About the role

Gesa Credit Union is dedicated to empowering its communities through service and support. The team is passionate about helping members and committed to personal growth and well-being.

Responsibilities

• Understand and demonstrate Gesa’s Mission, Vision, and Values.
• Provide informed, professional, and accurate assistance and support to all team members and membership.
• Contact members via outbound/inbound phone calls and other means of communication to negotiate account resolution and accurately input and document actions within the collection systems.
• May be required to support other work queues to facilitate teamwork in the department.
• Escalate calls to lead or senior team members and members of management as needed.
• Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts.
• Maintain accurate and complete records of all collection and recovery activity.
• Affirmatively assign repossession of collateral to approved agents.
• Ensure all bankruptcy documentation and communication is referred to the Bankruptcy Specialist in a timely manner.
• Must understand and perform Bank Secrecy Act (BSA) functions, as applicable to job responsibilities.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor.
• Maintain awareness of policies and regulations related to duties and responsibilities.
• Follow up on accounts in a timely matter according to current procedures.
• Analyze the financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Testify at legal proceedings, as required.
• Stay up to date on trends in loan underwriting contributing to delinquent/charged-off loans and other pertinent areas which may impact collections.

Qualifications

• One (1) to five (5) years of similar or related experience.
• High School diploma or equivalent.
• Some travel is required to complete credit union training and/or fulfill duties.
• Display courtesy, tact, and diplomacy with current and potential members, peers, and staff.
• Proficient with standard office equipment Excel, MS Word, and Outlook.

Benefits

Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs

Pay

Full Salary Range: Renton, WA: $23.99-$39.98
Richland, WA: $20.00-$33.07

Schedule

Hours may vary based on department needs.