Collector I
Position Summary
Collectors at Duncan Solutions are responsible for contacting citizens nationwide regarding their unpaid parking citations, toll and municipal debt to negotiate and establish repayment, while documenting important account information for each call.
Essential Duties And Responsibilities
- Communicate with customers about their parking citations.
- Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations.
- Communicate with customers to collect delinquent funds and bring final closer to past due accounts.
- Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
- Persuade customers to pay amounts due to unpaid parking citations.
- Reviews alternatives for payment with customers and monitors payment status of accounts.
- Ensure all accounts are worked within client standards and Federal Regulations.
- Work within regulations, department/division and Compliance Policies.
- Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
- Maintains proper documentation for discussions with customers and enters information into computer.
- Adheres to dialer schedule and work standards.
What You’ll Need to Succeed
- Good mathematical skills including calculator skills
- Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
- Strong organizational skills and the ability to meet tight deadlines
- Negotiation, counseling and problem-solving skills
- Ability to learn company collections computer system and phone system
- Persistent, ability to overcome objections, ability to remove barriers
- Professional, even-temp with the ability to remain calm when being challenged
- Team player
What You’ll Need to Succeed
- Must have high speed reliable internet. Must be to a router that can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.
Education / Experience / Skills
- A High School Diploma or GED from an accredited institution required
- At least 6 months’ experience in customer service, collections, or call center experience
Physical Demands and Working Conditions
This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
What We Offer
- A professional environment, stability, upward mobility, and a wide breadth of benefits.
- Medical, Dental, & Vision Insurance
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Life and AD&D Insurance
- Company Paid Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
- Paid Time Off
- 10 Company Holidays
- PTO Accrual
- Sick Time Accrual
- Parental Leave
- Jury Duty
- Military Leave
- Bereavement
Other Voluntary Benefits
- Life and AD&D Insurance for Employees/Spouse/Child(ren)
- Critical Illness
- Accident Insurance
- Dependent Care Flexible Spending Account (DCFSA)
Equal Opportunity Employer
Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us https://www.duncansolutions.com/. To view all of our current job opportunities, please visit https://businessprocessingsolutions.bamboohr.com/careers.