Collector I

Job Responsibilities

• Initiate calls to delinquent customers by phone, mail or personal visit to collect payments and settle accounts.
• Follow-up on delinquent accounts, update and maintain accurate financial records including accounting, receivable, and credit records.
• Engage in collection activities for various types of loans such as auto loans, mortgages, Visa, student loans, etc.
• Contact or meet with members to discuss reasons for delinquency, explore repayment options, and verify payment claims.
• Research and engage in skip-tracing activities to locate members.
• Restrict accounts for automatic withdrawals, close lines of credit or credit cards, and recommend loss mitigation options.
• Work with members during the redemption process for vehicle repossessions.
• Handle calls related to vehicle repossessions for redemptions or liquidation of collateral.
• Adhere to company procedures, state and federal regulations, and CFPB guidelines.
• Communicate effectively in writing and verbally with members and supervisors.
• Show strong attention to detail and accuracy in managing multiple tasks and meeting tight deadlines.

Requirements

• Associate’s degree required or four years of directly related experience.
• Two years of related experience required.
• Knowledge of Microsoft Applications, including Excel and Word.
• Understanding of regulations and policies regarding debt collection and collection law.
• Preferred knowledge of Akcelerant and DNA systems.

Qualifications

• Effective written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet tight deadlines.

Skills

• Effective written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet tight deadlines.

Pay

The good faith range for this position is $23.00 - $27.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

Schedule

N/A

Benefits

• Annual discretionary bonus program.
• Paid time off for vacation, personal days, and holidays.
• 401(k) company contribution.
• Tuition reimbursement for full-time employees.
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers.
• California Privacy Notice available upon request.