Collector I

Major Duties and Responsibilities

• 55% Responsible for collection of accounts over 16 days delinquent, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing members to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency), skip tracing as necessary to locate members and posting loan payments.
• 15% Respond to member inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of country, address updates, etc.).
• 10% Prepares and files Small Claims Court documentation with the court. Prepares the required documentation for assignment to collection agencies or attorney. Attends court hearings for various legal/bankrupt files. Recommends and assists in preparing delinquent accounts for charge off requests.
• 10% Recommends and prepares accounts for repossession and foreclosure and files the appropriate documentation for bankruptcy accounts. Oversees all bankruptcy claims through dismissal, discharge or reaffirmation. Prepares and distributes all supporting repossession documentation in accordance with state/federal regulation.
• 5% Assigns accounts to third party collection agencies maintaining records of account activity.
• 5% Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner.

Requirements

• EXPERIENCE: Two to Five years of similar or related experience, including time spent in preparatory positions.
• EDUCATION/CERTIFICATIONS/LICENSES: Ability to be bonded.
• INTERPERSONAL SKILLS: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
• ADA REQUIREMENTS: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Salary Description

$20.34hr- $25.42hr