Construction Account Manager - Phoenix

About the role

The Account Manager will support and train clients on products and services centered around Job Order Contracting (JOC) for various clients. JOC is a procurement method and construction process that helps maximize efficiency, optimize cost savings, and increase construction quality.

Responsibilities

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
• Implement and adhere to project procedures from project identification, assisting in the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
• Read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as creating and reviewing detailed construction line-item proposals
• Train contractors in Gordian software, client procedures, and assist in client contract bidding
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
• Manage multiple accounts; develop positive working relationships with all customers
• Drive client retention, renewals, upsells, and client satisfaction
• Work closely with Project Managers and Account Managers on day-to-day operational processes including, but not limited to, contract renewals, preparing and maintaining schedules to accomplish procurement objectives, troubleshooting, providing software training to client and contractor staff
• Collaborate closely with construction management firms to promote consistency and develop standards and procedures
• Work closely with Finance on billing setup and invoicing
• Participate in Budget development and management, revenue forecasting
• Work with Sales and Business Operations team to develop annual program usage and benchmark report
• Monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget
• Review contractors' requests for changes and, if appropriate, initiate job order supplements
• Interact with owner representatives, contractors, and facility end-users, to minimize project concerns
• Review contractors' daily inspection reports, summarize, and report on construction progress weekly, to upper management
• Travel 50-70% within assigned geographic area (Greater Tucson and Southern, AZ Area)

Requirements

• Bachelor’s degree in engineering, Architecture, Construction Management, or a related field, or comparable work experience
• 5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred
• Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development
• High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
• Proficient with Microsoft Office products, including Word, Excel, PowerBi, ability to develop and generate custom tracking documents and reports
• Background in construction documentation and administration preferred, but not required

Qualifications

• Experience reviewing contractor's daily inspection reports, summarizing, and reporting on construction progress weekly, to upper management
• Experience monitoring and following through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget
• Experience interacting with owner representatives, contractors, and facility end-users, to minimize project concerns
• Experience preparing and maintaining schedules to accomplish procurement objectives, ensuring contract compliance, and providing software training to client and contractor staff
• Experience driving client retention, renewals, upsells, and client satisfaction
• Experience managing multiple accounts and developing positive working relationships with all customers
• Experience collaborating with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly
• Experience participating in Budget development and management, revenue forecasting, and working with Sales and Business Operations team to develop annual program usage and benchmark report
• Experience providing input on new processes and workflow as needed
• Experience focusing on ensuring superior customer service levels, operational excellence, and strategic insight
• Experience traveling 50-70% within assigned geographic area (Greater Tucson and Southern, AZ Area)

Skills

• Construction knowledge
• Software proficiency (Gordian)
• Project management
• Customer service
• Communication
• Problem-solving

Benefits

• Medical
• Dental
• Vision
• Life
• LTD insurance
• HSA
• 401(k) retirement plan

Pay

The salary range for this position (in local currency) is 76,700.00 - 128,100.00

Schedule

Full-time position with 50-70% travel within assigned geographic area (Greater Tucson and Southern, AZ Area)