Configuration Technician

About the role

TOGA Technology is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.

Key responsibilities

• Installation and configuration: Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals.
• Testing and troubleshooting: Test hardware and software to ensure functionality and diagnose and resolve technical issues for users.
• System maintenance: Perform daily maintenance, create deployment images, and maintain asset inventory and logs of repairs.
• User support: Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person.
• Documentation: Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation.
• Equipment preparation: Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements.

Required skills and qualifications

• Technical skills: Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software.
• Problem-solving: Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions.
• Communication: Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support.
• Attention to detail: Necessary for following instructions, documenting work, and ensuring equipment is configured correctly.
• Organizational skills: Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Initiative.
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.

Physical Demands

• Sit for long periods of time.
• Stand.
• Walk.
• Use hands to type, handle or feel.
• Reach with hands and arms.
• Stoop, kneel, crouch, or crawl.
• Lift and move up to 50 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs.

Travel

Occasional travel is expected for this position.

Qualifications

• Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Intermediate understanding of principles and theories of network systems and management.
• Intermediate understanding of Internet technologies and products.
• At least three years of technical work experience or equivalent education.
• At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience.

Preferred Education and Experience

• Two or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retailer plan
• Vision insurance