Configuration Technician II

Requirements

• Set up and configure computers and peripheral based on the scope of work.
• Accurately diagnose and resolve problems with malfunctioning PCs, Macs, laptops, printers, or other peripherals.
• Perform quality control on assigned projects.
• Respond to order requests and customer emails to assist in troubleshooting any problems that arise.
• Train team members on processes, tools, and technology.

Essential Functions

• Imaging laptops and desktops.
• Hardware and software installations and configurations.
• Troubleshoot desktop and laptop hardware and software issues.
• Bench test refurbished devices such as PCs, monitors, switches, phones, etc.
• Desktop and Laptop repair.
• Server hardware configuration.
• Small office installs.
• Documentation.

Job Qualification Requirements

• 3-5 years of related experience.
• Excellent communication skills (written and verbal).
• A+ or comparable experience.
• Working knowledge of Windows and Mac operating systems.
• Working knowledge of common desktop applications.
• Strong knowledge of desktop and laptop computer hardware.
• Ability to work full time.
• Occasional travel.
• Ability to lift up to 50 lbs.
• Dependable transportation.
• Ability to multi-task.

Physical Demands

• Lifting or carrying up to 50 lbs.
• Lift 50 lbs +.
• Standing for long periods of time.
• Time spent in low postures (crouching, stooping, kneeling, bending).
• Climbing (ramps, stairs, or ladders).
• Sit at a computer for 8 hours per day.
• Keyboarding for 8 hours per day.
• Reaching overhead.
• Near vision (working with small objects or reading small print).
• Speaking (communicating information to clients / coworkers).