Configuration Technician II

Position Summary

This position is responsible for independently provisioning, configuring, and repairing IT devices across multiple clients and device types, including medium complexity builds and workflows. This role ensures high-quality output by consistently meeting throughput targets while maintaining compliance with established quality control and data security standards. This individual diagnoses and resolves low to medium complexity technical issues, supporting efficient device recovery and minimizing escalations. Additionally, the role contributes to operational efficiency by supporting workflow continuity, assisting junior technicians, and identifying opportunities for process improvement.

Responsibilities

• Independently provisions and configures IT devices across multiple clients and device types, accurately completing medium complexity builds with minimal supervision while meeting throughput expectations.
• Produces work that consistently passes QC and 3rd QC with low defect rates, while ensuring full compliance with data destruction, rebuild, and disposition requirements.
• Diagnoses and resolves low to medium complexity technical issues and completes repair work efficiently to maximize device recovery and reuse, escalating higher-complexity issues with clear documentation.
• Maintains operational efficiency by balancing speed and quality while supporting workflow continuity.
• Acts as a resource to junior technicians, providing guidance and identifying process improvements, while adapting quickly to new clients, tools, and procedures.

Key Outcomes Of This Position

• Timely and accurate processing of orders to maintain Service Level Objectives set in place by MCPC.
• Consistently follow documented processes to maintain a high degree of quality in output and customer satisfaction.
• All work must be completed in a timely and efficient manner.

Required Qualifications

• A high school diploma or equivalent; technical training or certification in a related field is a plus.
• Proficient with Microsoft Outlook, Excel, and Word.
• Strong problem-solving skills.
• Demonstrated organization, time-management, and communication skills.

Preferred Qualifications

• 2 Years of experience or relevant training or certifications.
• Experience using ticket management systems and inventory management systems.

Physical Requirements

• Lifting requirements of up to 35 lbs.
• May require standing for long periods of time.
• Vision must be fair enough under a strong light.

About the Role

At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to our clients requires providing quality people that allow us to excel at exceeding our clients’ expectations. The MCPC employee experience is built on a foundation of collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional growth. Our team members are encouraged to bring their unique perspectives and ideas to the table. Join us and be part of a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment. Together, we tackle today’s challenges and pioneer solutions for tomorrow.

Where We Are/Who We Serve

MCPC is a global organization, but we are headquartered in Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA, which is a source of pride for everyone here at MCPC. MCPC has a longstanding culture of unwavering commitment to giving back to the communities we serve. (link to our blog)

Benefits & Appreciation

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.

Pay

$18.5 - $19.5

Schedule

N/A