Configuration Technician

About the role

TOGA Technology is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.

Key responsibilities

• Installation and configuration: Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals.
• Testing and troubleshooting: Test hardware and software to ensure functionality and diagnose and resolve technical issues for users.
• System maintenance: Perform daily maintenance, create deployment images, and maintain asset inventory and logs of repairs.
• User support: Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person.
• Documentation: Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation.
• Equipment preparation: Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements.

Required skills and qualifications

• Technical skills: Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software.
• Problem-solving: Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions.
• Communication: Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support.
• Attention to detail: Necessary for following instructions, documenting work, and ensuring equipment is configured correctly.
• Organizational skills: Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Initiative.
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.

Supervisory Responsibility

This position has no supervisory responsibility.

Physical Demands

• Sit for long periods of time.
• Stand.
• Walk.
• Use hands to type, handle or feel.
• Reach with hands and arms.
• Stoop, kneel, crouch, or crawl.
• Lift and move up to 50 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs.

Travel

Occasional travel is expected for this position.

Qualifications

• Education and Experience: Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware. Intermediate understanding of principles and theories of network systems and management. Intermediate understanding of Internet technologies and products. At least three years of technical work experience or equivalent education. At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience.
• Preferred Education and Experience: Two or more years of technical work experience. One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retailer plan
• Vision insurance