Configuration Technician

About the role

The Configuration Technician is responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment. This position is an entry level role with opportunities for advancement in the IT industry.

The Configuration Center Technician Associate will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost efficient manner.

Responsibilities

• Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements.
• Basic kitting of equipment based on customer requirements.
• Unbox, re-box and process equipment for shipping.
• Clean, test, and inspect IT devices.
• Escalate technical or other issues to your immediate supervisor.
• Participate in internal departmental and project meetings.
• Offer suggestions on improving processes and efficiencies.
• Other duties as assigned.

Requirements

A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified. Valid Driver's License.

Experience Level: Entry Level

Qualifications

• Excellent interpersonal, organizational, and communication skills.
• Demonstrated ability to manage multiple priorities of low complexity.
• Ability to work independently and to sustain positive relationships with team members, management and customers.
• Team oriented resource that approaches problems collaboratively.
• Aptitude to learn various IT disciplines at a basic level.
• Attention to detail and a strong work ethic required.
• Basic Windows knowledge.
• Experience working with hardware peripherals (monitor, keyboard, mouse, etc.) even if only at an educational/home environment.
• Ability to read and follow directions/script.
• Documentation skills.

Pay & Benefits

The pay range for this position is $16.00 - $17.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills