Configuration Technician

About the role

TOGA Technology is a technology solutions provider dedicated to helping clients and teams achieve operational excellence through innovation, collaboration, and service. This IT Configuration Technician role plays a critical role in ensuring employees have the tools, systems, and support needed to deliver results.

Key Responsibilities

• Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals.
• Test hardware and software to ensure functionality and diagnose and resolve technical issues for users.
• Perform daily system maintenance, create deployment images, and maintain asset inventory and logs of repairs.
• Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person.
• Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation.
• Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements.

Required Skills And Qualifications

• Technical skills: Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software.
• Problem-solving: Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions.
• Communication: Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support.
• Attention to detail: Necessary for following instructions, documenting work, and ensuring equipment is configured correctly.
• Organizational skills: Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Initiative.
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs.

Travel Occasional travel is expected for this position.

Qualifications

• Required Education and Experience: Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware. Intermediate understanding of principles and theories of network systems and management. Intermediate understanding of Internet technologies and products. At least three years of technical work experience or equivalent education. At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience.
• Preferred Education And Experience: Two or more years of technical work experience. One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Benefits

• 401(k) with company match.
• Paid time off.
• Comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, and retirement plan.