Configuration Center Project Lead

Responsibilities

• Identify issues or inconsistencies with devices, tickets, orders, decision matrices, or communication.
• Communicate in a timely manner with various departments at MCPC as well as client personnel to solve problems.
• Collaborate with Configuration Center Leadership in the pursuit of continuous improvement in the department.
• Oversee Service Boards associated with the department and ensure tickets and workflow are tracked and updated accurately.
• Provide guidance and support to technicians for escalated problems.
• Manage the flow of orders entering and leaving the department.
• Work with management to perform audits to ensure quality standards are met.

Qualifications

• A high school diploma or equivalent; technical training or certification in a related field is a plus.
• Experience working in a fast-paced, detail-oriented environment.
• Comfortable leading and collaborating with a team.
• Strong problem-solving skills.
• Demonstrated organization, time-management, and communication skills.

Preferred Qualifications

• 2 years of experience or relevant training or certifications.
• 6 months of experience leading a team in a professional setting.

Physical Requirements

• Lifting requirements of up to 50 lbs.
• May require standing for long periods of time.
• Operating a pallet jack.
• Vision must be fair enough under a strong light.

About the Role

This position is responsible for maintaining MCPC’s high quality standards across the Configuration department as well as consistently meeting Service Level Agreements with clients and Service Level Objectives set by MCPC. This individual will act as a initial point of contact for a section of the Configuration department as well as a first point of escalation for any issues with equipment, orders, processes, or technicians.

Key Outcomes of this Position

Timely and accurate processing of customer devices into MCPC’s Life Cycle Management programs built to the customer’s needs.

Prior to Applying

At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to our clients requires providing quality people that allow us to excel at exceeding our clients’ expectations. The MCPC employee experience is built on a foundation of collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional growth. Our team members are encouraged to bring their unique perspectives and ideas to the table. Join us and be part of a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment. Together, we tackle today’s challenges and pioneer solutions for tomorrow.

Where We Are/Who We Serve

MCPC is a global organization, but we are headquartered in Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA, which is a source of pride for everyone here at MCPC. MCPC has a longstanding culture of unwavering commitment to giving back to the communities we serve. (link to our blog)

Benefits & Appreciation

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.

Pay

$19 - $20