Application Configuration Lead

What You'll Do

• Drive the configuration, personalization, and ongoing optimization of court case management platforms.
• Serve as the primary liaison between court stakeholders, business users, and technical teams.
• Translate complex court processes into actionable configuration solutions.
• Manage customization efforts and champion best practices for scalable, secure, and compliant platform delivery.
• Oversee the end-to-end configuration lifecycle, including requirements traceability, change management, and continuous improvement.
• Facilitate cross-team collaboration, mentor junior staff, and ensure agile and Lean practices are embedded across all configuration and release activities.

Requirements

• Assemble and maintain configuration documentation, including configuration management plans, change logs, and audit trails.
• Ensure all configurations support compliance with state and federal regulations, including CJIS, HIPAA, and accessibility standards (e.g., Section 508, VPAT).
• Maintain the Requirements Traceability Matrix (RTM) for all configuration and customization efforts.
• Support the maintenance of the RTM for all configuration and customization efforts.
• Collaborate with business analysts, court subject matter experts, and functional leads to verify that requirements are met and documented in the RTM.
• Present configuration updates, metrics, and progress to internal and external stakeholders.
• Engage with platform vendors and external partners to ensure alignment on configuration best practices and roadmap priorities.

What You Will Need

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
• Minimum of five (5) years of professional experience in application configuration, platform personalization, and agile leadership roles.
• Familiarity with low-code platforms and cloud-native development.
• Experience delivering COTS products.
• Strong analytical, problem-solving, facilitation, and communication skills.
• Knowledge of AWS Architecture.

What Would Be Nice to Have

• Demonstrated experience configuring and managing personalization and customization of case management systems (e.g., Equivant JWorks, Tyler Odyssey, ServiceNow, Dynamics 365, Appian, Salesforce).
• Experience in a consulting or client-facing role.
• Experience with statewide or multi-jurisdictional court CMS implementations.
• Experience supporting digital transformation or modernization initiatives in the justice sector.
• Familiarity with the court system, judicial processes, and compliance requirements (e.g., CJIS, HIPAA, Section 508).
• Experience with platform-specific personalization frameworks, reusable component libraries, and user experience optimization strategies.