Conference Service Manager

About Our Property

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.

Position Summary

The Conference Services Manager serves as the primary liaison between clients and hotel departments following the sale of meetings, conferences, conventions, social events, and group business. This position is responsible for planning, coordinating, and executing all event details to ensure exceptional guest satisfaction, seamless operations, and achievement of hotel revenue goals.

Essential Duties And Responsibilities

• Act as the primary point of contact for clients from contract turnover through event completion.
• Cookinate all aspects of group meetings, conferences, conventions, and special events, including guest rooms, meeting space, food and beverage functions, audiovisual requirements, transportation, and special requests.
• Conduct pre-convention, planning, and onsite meetings with clients to review event requirements and expectations.
• Prepare and distribute Banquet Event Orders (BEOs), group resumes, and other event documentation accurately and in a timely manner.
• Communicate event details effectively to all operational departments, including Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and Audio Visual teams.
• Facilitate weekly BEO and operations meetings to ensure event readiness and successful execution.
• Maintain strong client relationships to encourage repeat business and positive referrals.
• Review final billing for accuracy and assist with collection of outstanding balances when necessary.
• Collaborate closely with the Sales team to support revenue generation and client retention efforts.
• Stay informed of industry trends and best practices to enhance guest experiences and operational efficiency.

Qualifications

• Education and Experience: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Preferred, But Not Required. Minimum of three (3) years of experience in conference services, event management, catering, hotel operations, or a related hospitality role. Luxury hotel service standards experience, VIP guest experience, and coordination of weddings, galas, and high profile social events preferred.
• Knowledge, Skills, And Abilities: Strong knowledge of hotel operations, banquet service, and event planning. Excellent organizational and project management skills with the ability to manage multiple events simultaneously. Exceptional verbal and written communication skills. Strong customer service and relationship-building abilities. Ability to work effectively with clients, vendors, and internal teams. Proficiency with Microsoft Office Suite and hotel sales and catering software systems. Strong problem-solving and decision-making skills. Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to move throughout the hotel property, including meeting and event spaces.

Work Environment

This position operates in a professional hotel environment with frequent interaction with guests, clients, and team members. The role requires a high level of professionalism, attention to detail, and responsiveness to client needs.

FLSA Status

Exempt