Conference Planning Manager, Chaminade Resort & Spa

About the role

Welcome to Chaminade Resort & Spa, where people come first. As part of Pyramid Global Hospitality, we are dedicated to fostering a supportive and inclusive work environment that values diversity, growth, and wellbeing. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

Responsibilities

• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action.
• Remain one step ahead of the client in anticipation of their needs.
• Guarantee that each client’s expectations, requirements, and requests are being met prior to arrival and throughout their visit.
• Address all client concerns as they develop, ensuring instant appeasement.
• Know property layout, policies, procedures, and all capabilities.
• Answer all incoming calls within 3 rings and with proper greeting and telephone etiquette.
• Respond in a timely manner to phone calls and messages.
• Communicate with clients via telephone contact, written correspondence, and in person regarding our policies and procedures as they relate to the coordination of their events.
• Maintain Client files, keeping them organized and current with all information.
• Communicate effectively with other department managers to ensure that Chaminade standards are met and that contractual obligations (written and verbal) are fulfilled.

Requirements

• A high school diploma or equivalent.
• At least 2 years of experience in hotel, convention/conference center, preferably in conference services department.
• Knowledge of conference service equipment, set-up styles, and audio-visual.
• Excellent computer software knowledge of Microsoft Office and Delphi.
• Excellent verbal and written communication skills.
• Excellent organizational skills.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years experience in hotel, convention/conference center, preferably in conference services department.
• Knowledge of conference service equipment, set-up styles, and audio-visual.
• Excellent computer software knowledge of Microsoft Office and Delphi.
• Excellent verbal and written communication skills.
• Excellent organizational skills.

Skills

• Effective communication skills.
• Organizational skills.
• Computer software proficiency (Microsoft Office, Delphi).
• Knowledge of conference service equipment and audio-visual.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On-site wellness programs.
• Local discounts.
• Employee rates on hotel stays.
• Ongoing training and development opportunities.

Pay

$75,000 - $80,000 + bonus

Schedule

Details on schedule not specified.