Front Office Manager @ Chaminade Resort & Spa
About the role
Nestled on 300+ scenic acres in the Santa Cruz Mountains, Chaminade Resort & Spa is a premier destination known for exceptional guest experiences, genuine hospitality, and a strong team culture rooted in connection and service. Managed by Pyramid Global Hospitality, we are committed to creating a “people-first” environment focused on growth, development, and memorable stays.
Responsibilities
- Lead, coach, and develop the Front Office team, including supervisors and agents
- Foster a positive, service-driven culture aligned with resort values
- Conduct training, performance management, and scheduling
- Ensure coverage for a 24/7 operation including nights, weekends, and holidays
- Deliver and uphold exceptional guest service standards
- Resolve guest concerns promptly and professionally, creating “WOW” recovery moments
- Ensure VIP arrivals, special requests, and repeat guest recognition are executed flawlessly
- Act as Manager on Duty as needed
- Oversee daily front office operations including check-in/out, room assignments, and cash handling
- Collaborate closely with Housekeeping, Engineering, and F&B to ensure seamless operations
- Maintain accuracy in guest records, billing, and reporting
- Manage labor costs, payroll, and departmental budgets
- Ensure adherence to SOPs, brand standards, and safety protocols
- Oversee training on PMS and front office systems
Qualifications
- 3+ years of hotel/resort front office leadership experience
- Previous supervisory or management experience required
- Strong knowledge of front desk operations and guest service standards
- Excellent leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, high-guest-volume environment
- Proficiency in hotel systems (Maestro, Opera, or similar preferred)
- Flexible schedule including weekends and holidays
Benefits
- Salary: $80,000 – $85,000 annually (based on experience)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Employee hotel discounts and resort perks
- Career growth opportunities within Pyramid Global Hospitality
Compensation
- $80,000 – $85,000 annually (based on experience)
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.