Sales Executive Meeting Manager, Chaminade Resort & Spa

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.

About the Role

The Sales Executive Meeting Manager serves as the primary contact for clients after contracts are executed, ensuring all meeting and event details are planned, communicated, and executed flawlessly. This position manages corporate meetings, conferences, retreats, and group events from turnover through completion while partnering closely with resort departments to deliver exceptional service and maximize client satisfaction. The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced hospitality environment, and is passionate about creating memorable experiences.

Responsibilities

• Event & Meeting Planning
  • Manage assigned group business from contract turnover through post-event follow-up.
  • Conduct planning meetings with clients to finalize meeting agendas, banquet event orders (BEOs), rooming lists, audiovisual requirements, and special requests.
  • Prepare detailed event documentation and ensure timely distribution to operational departments.
  • Coordinate all event logistics including guestrooms, banquet functions, meeting room setups, food & beverage functions, recreation activities, transportation, and spa appointments.
  • Ensure all client expectations are communicated accurately to internal teams.
• Client Relations
  • Serve as the primary liaison between clients and the resort throughout the planning process.
  • Build strong relationships that encourage repeat business and client loyalty.
  • Respond promptly to client inquiries and provide exceptional customer service.
  • Conduct site inspections and planning meetings with prospective and confirmed groups.
• Operational Coordination
  • Partner with Banquets, Culinary, Front Office, Housekeeping, Spa, Engineering, Recreation, and Accounting to ensure flawless event execution.
  • Lead pre-convention and pre-event meetings with operational departments.
  • Monitor group activity during programs and proactively resolve issues.
  • Ensure all banquet event orders and event changes are accurate and communicated promptly.
• Financial Management
  • Review contracts and ensure all event details align with contracted terms.
  • Monitor group revenue opportunities and identify upsell opportunities.
  • Review billing instructions and final invoices for accuracy.
  • Assist with forecasting group revenue and reporting as requested.
• Administrative Duties
  • Maintain accurate client records within Delphi or other sales and catering software.
  • Prepare banquet event orders, resumes, rooming lists, and reports.
  • Ensure all documentation meets resort standards.
  • Participate in departmental meetings and ongoing training.

Requirements

• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Minimum 2 years of hotel sales, catering, conference services, or event management experience.
• Strong knowledge of hotel operations and banquet services.
• Excellent written and verbal communication skills.
• Exceptional organizational and time-management abilities.
• Ability to manage multiple events simultaneously.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Experience with Delphi, Amadeus Sales & Catering, or similar sales software.
• Experience with property management systems.
• Resort or full-service hotel experience.

Skills

• Guest-focused mindset
• Professional communication
• Attention to detail
• Organization and planning
• Relationship building
• Collaboration
• Adaptability
• Time management
• Conflict resolution
• Financial awareness

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work evenings, weekends, and holidays as business demands.
• Frequent movement throughout the resort to oversee meetings and events.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Resort Discounts
• Career Development Opportunities
• Team Member Recognition Programs

Pay

$75,000.00 - $80,000.00