Banquet Manager, Chaminade Resort & Spa

About the role

Chaminade Resort & Spa is seeking an experienced and service-oriented Banquet Manager to oversee the planning, coordination, and execution of banquet events while delivering exceptional guest experiences.

Responsibilities

• Oversee the daily operations of the banquet department, ensuring exceptional execution of weddings, conferences, social events, corporate meetings, and special functions.
• Lead, coach, train, and develop banquet associates to deliver outstanding service.
• Review banquet event orders (BEOs) and coordinate event details with Sales, Catering, Culinary, Stewarding, and other operational departments.
• Conduct pre-event meetings to communicate event details, service expectations, timelines, and guest preferences.
• Ensure banquet rooms and event spaces are properly set according to specifications and company standards.
• Monitor event execution to ensure quality service, presentation, and guest satisfaction.
• Resolve guest concerns promptly and professionally while maintaining a positive experience.
• Develop and manage banquet staffing schedules based on event volume while controlling labor costs.
• Maintain payroll, overtime, labor productivity, and departmental expenses.
• Maintain inventory and oversee banquet equipment, linens, china, glassware, and supplies.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Partner with the Culinary team to ensure accurate food presentation and timely service.
• Assist with department budgeting, forecasting, and operational planning.
• Maintain accurate reports, event documentation, payroll records, and operational logs.
• Foster a positive, collaborative, and service-focused work environment.
• Support resort-wide initiatives and assist with other Food & Beverage operations as needed.

Qualifications

• Minimum of 3 years of banquet or food and beverage management experience in a hotel, resort, conference center, or upscale event venue.
• Strong leadership and employee development skills.
• Excellent organizational, communication, and multitasking abilities.
• Prioritization and time management skills.
• Proven ability to manage multiple events simultaneously in a fast-paced environment.
• Knowledge of banquet operations, event setup, food and beverage service, and hospitality standards.
• Experience with scheduling, labor management, payroll, and budgeting.
• Strong problem-solving and guest recovery skills.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays based on event schedules.
• Proficiency with Microsoft Office and event management software.
• California Food Handler Card and Responsible Beverage Service (RBS) certification, or the ability to obtain upon hire.

Physical Requirements

• Stand and walk for extended periods throughout events.
• Lift and carry up to 50 pounds.
• Frequently bend, stoop, kneel, reach, and move banquet equipment.
• Work indoors and outdoors in varying weather conditions.
• Ability to work long shifts during weddings, conferences, and special events.

Preferred Qualifications

• Resort or luxury hotel banquet management experience.
• Experience with Delphi, CI/TY, or similar sales and catering software.
• Knowledge of Forbes or AAA Four Diamond service standards.
• Experience managing large-scale weddings, conferences, and multi-day events.
• CPR and First Aid certification is a plus.

Compensation & Benefits

• Salary: $75,000 – $80,000 annually, depending on experience.
• Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Resort Discounts.
• Employee Dining Program.
• Career Development & Advancement Opportunities.

Why Join Chaminade Resort & Spa?

Nestled among the redwoods overlooking Monterey Bay, Chaminade Resort & Spa is one of Santa Cruz's premier destination resorts, hosting hundreds of weddings, corporate retreats, conferences, and social events each year. As Banquet Manager, you'll play a vital role in creating memorable experiences while leading a talented team in a collaborative, guest-focused environment. Join us and help deliver exceptional events that leave lasting impressions.

What are we looking for?

Compensation: $75000.00 - $80000.00

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.