Resort Conference, Wedding & Event Manager

Job Summary

The Resort Conference and Event Manager oversees planning to ensure our group/event guests have the highest quality experience possible while maintaining a profitable department. Prepares conference/event materials, writes detailed group resumes and Banquet Event Orders. Works closely with the F&B, culinary, hotel, mountain, CME & VRR teams to coordinate functions, events and all aspects of group experience (hotel events, transportation, lift tickets, ski school, racing, on mountain activities).

Job Responsibilities

• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Issues active involvement in the operation through daily interaction with both the staff and guests.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all associates and guests.
• Ensures that the guest experience is pleasant in regard to atmosphere, service and quality of food and beverage products by adhering to the resort performance standards.
• Prepares professional correspondence for customers, internal booking reports and file maintenance. Prepares and adheres to event department budget.
• Mets with meeting planners and conference planning managers as needed to coordinate function details.
• Attends BEO and resume meetings. Communicates relevant information to the operational areas in an accurate and timely manner.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill.
• Identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Manages group room blocks and meeting space for assigned groups.
• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Complies with all resort policies, procedures and standards of operation.
• Performs any additional tasks or projects as required.

Job Specifications

• Starting Wage: $58,604.00 - $65,000
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Qualifications

• College Degree or equivalent.
• Above average proficiency with Microsoft Office.
• Minimum of 2 years hotel sales/events experience.
• 1 year management experience in Hotel Conference planning.
• Ability to read and comprehend complex correspondence in English.
• Ability to effectively present detailed information both verbally and in written form to employees, managers, executives and guests in English.
• Excellent oral and written communication skills.
• Must be able to meet quality standards for services and evaluation of customer satisfaction.
• Must possess the ability to add, subtract, multiply, or divide quickly and correctly.
• Must possess the ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
• Must possess the ability to know how to upsell and be creative with selling that works with and for the hotel.
• Ability to effectively adjust to major changes in work tasks or the work environment.
• Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• Must be able to stand, sit, crouch or stoop for up to 8 hours.
• Previous hotel events or banquets experience.
• Ability to ski/snowboard green and blue runs on Vail Mountain.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time Roles

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans