CONFERENCE CENTER PLANNER

Job Summary

The Conference Center Planner is responsible for the full-service planning and execution of meetings in the Conference Center. This role interacts daily with VIP clients and executive leadership and is highly client-focused, requiring refined communication, a white-glove service approach, and exceptional organizational and problem-solving skills.

Key Job Duties

• Serve as the single point of contact for all meeting planning and execution, including catering, audiovisual, setup, facilities, and materials
• Send daily meeting confirmations through the reservations system
• Identify and resolve room booking conflicts in collaboration with the reservations team
• Proactively schedule planning meetings, walkthroughs, and follow-ups with meeting hosts
• Cook up audiovisual, food and beverage, room setups, signage, materials, and special requests
• Obtain proper approvals and billing information for event-related expenses
• Communicate effectively with internal departments throughout planning and execution
• Create and distribute work orders
• Provide utilization and Conference Center reports upon request
• Support senior planners during high-profile events
• Produce accurate floor plans, event resumes, and BEOs
• Participate in planning, pre-conference, and post-conference meetings
• Troubleshoot guest and team requests
• Conduct room checks prior to meetings
• Maintain positive client and vendor relationships
• Demonstrate knowledge of Conference Center SOPs
• Adapt to rapidly changing priorities
• Maintain flexible availability including evenings and weekends

Key Competencies

• Luxury hospitality expertise and client-centric mindset
• Strong organization and multitasking skills
• Attention to detail and policy recall
• Meeting planning skills
• Positive and collaborative attitude
• Strategic, solution-oriented thinking
• Excellent written and verbal communication
• Creative event development
• Strong computer and reservations system proficiency
• Calm performance in fast-paced environments
• Dependable, ethical, and confidential
• Professional demeanor and accountability

Qualifications

• 2–4 years of event or meeting planning experience
• Knowledge of audiovisual and catering services
• Degree in Hospitality Management preferred
• Second-language proficiency is a plus