Conference Center Manager

About the role

The Conference Center Manager oversees smooth and efficient facility operations, focusing on administrative and operational aspects while anticipating and meeting client needs.

Responsibilities

• Manage staff and coordinate logistics to deliver exceptional customer service.
• Foster positive onsite experiences to drive return business.
• Proactively identify and promptly address client concerns to maintain trust and satisfaction.
• Lead a team of Facility Supervisor(s), Site Supervisor(s), and Client Service Representatives (CSR).
• Ensure staff uphold consistency, efficiency, and attention to detail.
• Train and develop employees under the supervision of the Facility Director.
• Provide feedback and career coaching to employees.
• Support annual performance reviews for full-time and part-time staff.
• Delegate tasks effectively to facility staff, aligning with client expectations and project nuances.
• Oversee hospitality and administrative functions, ensuring seamless management and efficient operation.
• Coordinate with outside vendors to meet client needs to a high standard.
• Assist with basic IT/AV issues and report problems to the AV/IT Department.
• Support Project Managers with in-house project client services and client feedback.
• Maintain the facility and collaborate with property management and approved vendors.
• Review project materials at project kick-off, attend kick-off calls with clients, engage in communication, and ensure all needs are collected for projects.
• Follow facility project execution protocols, including paperwork, client welcome, and staff briefings.
• Ensure client food service and day-of requests are fully addressed.
• Affirm all participant compensation is processed and reports are accurate.
• Aid in preparing and reviewing invoice requests, ensuring accuracy and completing necessary aspects of project close-out.
• Perform CSR duties when appropriate and necessary.
• Schedule participants in internal platform systems for room rentals.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 2 years of hospitality industry experience preferred.
• Prior experience in market research is an asset, but not required.
• Minimum of 2 years of management experience.
• Strong client-focused mindset with a commitment to delivering exceptional service.
• Demonstrated leadership abilities with experience guiding and motivating teams.
• Excellent decision-making and problem-solving skills in fast-paced environments.
• Professional demeanor and polished appearance.
• Proficient in Microsoft Office and comfortable using computer-based systems.

Benefits

This position offers a fixed salary of $60,000 and eligibility for Sago's benefits program, which includes:

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• An amazing culture driving towards Sago's continued success

Pay

$60,000

Schedule

Full-time, Exempt