Center Manager

The Center Manager is responsible for leading all aspects of an EWC center to deliver an exceptional guest experience while achieving financial and operational goals. This role leads, coaches, and mentors a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. A successful Center Manager leads from the front, present on the floor, engaged with guests and associates, and accountable for performance, culture, and results. Requirements Requirements Guest Experience Leadership Ensures every guest receives a welcoming, memorable, and elevated experience at every visitModels and coaches consistent guest service behaviors that build trust, loyalty, and long-term relationshipsCreates guest intimacy through every interaction, encouraging referrals and repeat visitsEnsures all guest transactions are handled efficiently, professionally, and with warmthCoaches associates to become experts in packages, services, and retail products to build guest confidence and drive results Sales & KPI Performance Owns center performance and consistently meets or exceeds sales, service, and retail goalsManages productive shifts and floor coverage to maximize sales opportunitiesCommunicates daily, weekly, and monthly goals clearly to the teamUses KPIs to drive decision-making, including but not limited to:Net SalesService Dollars per GuestRetail Conversion & Units per TransactionPackage ConversionGuest RetentionLabor EfficiencyTurnoverCelebrates wins and provides timely, constructive feedback; administers Performance Improvement Plans fairly and consistently when needed Talent Management & Coaching Recruits, interviews, hires, and retains top talent using company talent filtersMaintains an active talent pipeline and fills all open positions within 30 daysCoaches and mentors associates for current performance and future growth opportunitiesCreates a culture of learning by executing training programs and reinforcing sales, service, and product knowledgeMotivates and inspires associates to take ownership of their performance and pride in their workMaintains an open, respectful environment where associates feel heard and supportedDemonstrates strong written and verbal communication with associates, guests, peers, and Corporate partners Visual & Brand Management Ensures all visual merchandising and marketing initiatives are executed according to brand standardsMaintains compliance with planograms, promotions, and visual directivesEnsures the center is clean, organized, fully stocked, and guest-ready at all timesUpholds all brand presentation, cleanliness, and visual standards consistently Operational Excellence Ensures full compliance with company policies and the Center Operations User GuideManages schedules, labor, and daily tasks to meet business needsOversees inventory, minimizes loss and waste, and ensures accurate product levelsUtilizes Strut to support brand alignment and best practicesEnsures all safety standards are followed to maintain a safe work environment What Sets a Successful Center Manager Apart Deep understanding of the EWC business and ability to leverage KPIs to drive resultsGuest-first mindset with a passion for building loyalty and long-term relationshipsStrong coach and mentor who leads by example and develops othersSelf-motivated, accountable, organized, and professionalCollaborative leader who encourages fact-based solutions and celebrates team successAdaptable and solution-oriented, willing to take smart risks in partnership with leadership Availability Expectations Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needsExpected to maintain a strong floor presence, with scheduled front of house shifts to support and lead by example Physical Requirements Ability to stand and work on the floor for extended periodsAbility to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionallyAbility to operate a POS systemAbility to communicate effectively in written and verbal form Benefits Discounted waxing services and retail productsCompetitive hourly wage plus performance bonusesEmployer-paid basic life and AD&D insuranceEmployer-subsidized health insurance and other supplemental insurance offers Paid Time-Off (increases with tenure)Employee referral and guest referral programs About Us: European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin. Our facilities are modern, clean, and sanitary and include private suites. Our specialists are licensed and trained to deliver an exceptional wax experience. For more information about European Wax Center, or for information about a career with us, visit waxcenter.com. We can also be found on Facebook, Instagram, and TikTok. EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.