Concurrent Care Management Coordinator

About the Role

The Concurrent Care Coordinator provides administrative and care coordination support for inpatient and post-acute care management activities within a California Managed Services Organization (MSO). This role supports Concurrent Care Management LVNs and leadership by facilitating care coordination workflows, managing referrals and authorizations, tracking inpatient and post-acute cases, coordinating documentation, and assisting with transitions of care. The Coordinator serves as a key liaison between hospitals, post-acute facilities, providers, and internal departments to ensure timely processing of referrals, accurate documentation, and efficient coordination of services. This role helps support appropriate utilization of healthcare services, regulatory compliance, and continuity of care across the healthcare continuum. This is a non-clinical role and does not perform clinical decision-making.

Responsibilities

• Facilitate care coordination workflows
• Manage referrals and authorizations
• Track inpatient and post-acute cases
• Coordinate documentation
• Assist with transitions of care
• Serve as a liaison between hospitals, post-acute facilities, providers, and internal departments
• Ensure timely processing of referrals and accurate documentation
• Support appropriate utilization of healthcare services and regulatory compliance

Requirements

• High School diploma or equivalent (required)
• Associate degree in healthcare administration or related field (preferred)
• Medical Assistant Certificate (preferred)
• At least one year of experience in a healthcare environment (required)
• Experience working in a Managed Services Organization (MSO), Independent Physician Association (IPA), health plan, hospital, or post-acute care setting (preferred)
• Experience with referrals, authorizations, or care coordination workflows (preferred)
• Experience working with Medicare Advantage or Medi-Cal populations (preferred)
• Experience using electronic medical records or care management systems (preferred)

Skills & Abilities

• Knowledge of healthcare coordination workflows
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office and electronic healthcare systems
• Ability to maintain confidentiality of protected health information
• Ability to communicate effectively with healthcare providers and staff

Physical, Mental & Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work is performed primarily in an office, remote, or healthcare coordination environment
• Prolonged sitting, frequent use of a computer, telephone, and electronic care management systems
• Ability to review clinical and administrative documentation
• Occasional standing, walking, or local travel to healthcare facilities may be required
• Ability to lift and carry work-related materials weighing up to 15 pounds
• Visual acuity, attention to detail, and ability to maintain focus in a fast-paced healthcare environment

Pay

$26.00 - $29.00 / hourly