Concord Center Support Coordinator (ASC II)

About the role

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,367.00 per month to $5,323.00 per month (Step 1 - Step 11). Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website.

Responsibilities

• Develop, plan, coordinate, and administer the work involved in reserving space and facilities on the Concord Center, including the assignment of classrooms, conference rooms, and university and outside rental events.
• Maintain open communication with academic departments scheduling courses and university events at the Concord Center.
• Work proactively with the coordinators of the Osher Lifelong Learning Institute, Nursing Dept, and Professional and Continuing Education to assign space for all courses and special events.
• Develop and revise policies and procedures associated with facilities reservations and event requests for the Concord Center as needed and ensure all are in alignment with university requirements.
• Track rental activity monthly, including rental inquiries and bookings; create monthly and annual reports; and refine data collection, measurement, and analysis in support of ongoing performance improvement.
• Carefully coordinate facility rentals, maintain open communication with clients, secure insurance verification and other necessary documents, produce invoice requests, and ensure payment is collected.
• Maintain contractual agreements between Concord Center and off-site clients, consulting and/or supporting Concord Center Manager and other relevant university departments (Facilities, Risk Management, etc.) as needed or required.
• Aid in the logistical planning of all Concord Center student, faculty, and staff events and activities.
• Ensure that all classes, including PaCE and OLLI, as well as university events and outside rentals receive the onsite support needed to achieve successful outcomes.
• Maintain training and procedural knowledge to serve as back-up Concord Center cashier in times when ASC-I is out of office or on vacation.
• Collaborate with ASC-I to ensure front desk, and HOPE food pantry is covered at all times, serving as a back-up when needed.
• Process P-Card purchases in support of primary investigators (PI) of Galindo Creek and Wolwonja Ecocultural Garden.
• Receive and account for onsite deliveries of supplies for these projects.

Requirements

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Qualifications

• Bachelor’s degree.
• Ability to organize and plan work and projects, including handling multiple priorities.
• Demonstrated ability to establish and maintain effective working relationships within internal and external key stakeholders and serve as a liaison for the administrative support unit.
• Ability to communicate information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service.
• Working knowledge of special event planning and facilities reservation process within a higher education environment.
• Demonstrated experience in the use of student information database systems and facility reservation software.
• Ability to take initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved.
• Demonstrated experience in the research, development, and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with broad administrative impact and implications.
• Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.
• Ability to handle confidential information with discretion.
• Ability to lift up to 50 pounds with assistance.
• Demonstrated proficiency in using a computer within a Windows environment and operating standard office equipment, including a calculator.

Skills

• Organizational and planning skills.
• Communication skills.
• Special event planning and facilities reservation process.
• Customer service skills.
• Research and evaluation skills.
• Problem-solving skills.
• Training and lead work direction skills.
• Confidentiality and lifting abilities.
• Computer proficiency.

Benefits

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website.

Pay

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,367.00 per month to $5,323.00 per month (Step 1 - Step 11).

Schedule

This is a 100% in-person position (no remote work option is available).

Conditions of Employment

• Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.
• All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.