Administrative & Program Support Coordinator (ASC II)

About the role

The DISARC Office Manager supports the effective delivery of DISARC programs and services. This position serves as the department’s front-line contact for students, faculty, staff, campus partners, and community members.

Responsibilities

• Maintains the Director’s, management staff’s, and departmental leave electronic calendars.
• Maintains all departmental and organizational files including various spreadsheets.
• Schedules rooms through 25Live and runs reports.
• Arranges meetings and conference calls; gathers agenda items, prepares agendas and supporting materials, and records meeting notes and action items for designated meetings.
• Handles a broad range of interpersonal contacts, including those at a higher level and sensitive in nature from on and off campus persons and organizations.
• Collaborates with DISARC professional staff, the Office of Diversity, Human Resources, Payroll, Procurement, and other campus departments to support department operations, events, budgeting, hiring, and compliance activities.
• Works in a fast-paced, high-volume environment, exercising sound judgment, discretion, and attention to detail while maintaining confidentiality and fostering inclusive, professional, and responsive service.
• Regular in-person attendance and effective communication with diverse campus constituents are essential to the success of this position.

Requirements

• A fully functional knowledge of and skill in standard office procedures and practices.
• An ability to understand and operate in a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation and ability to clearly communicate orally and in writing.
• Ability to provide internal-facing and external-facing services with a customer service mindset.
• Knowledge of business mathematics beyond basic arithmetic.
• Ability to use and quickly learn new office support technology systems and software packages.
• Ability to work independently in setting up events and supporting cultural programming.
• Demonstrated ability to work with the diverse student and employee population at Cal State East Bay.
• Bachelor's degree preferred; experience in an office management role is preferred.
• Strong organizational and multitasking skills.
• Ability to interact effectively with a wide range of individuals.
• Strong computer skills, including Microsoft Office, internet browsers, and email applications.
• Experience working in a fast-paced environment and managing competing priorities amid frequent interruptions.
• Ability to facilitate dialogue and discussion among student staff using effective conflict resolution techniques.
• Experience providing lead work direction and support to student employees in a busy center environment.
• Familiarity with, or the ability to quickly learn, department, college, and University regulations, policies, and procedures.
• Understanding of student success programs, initiatives, and the resources available to support students.
• Ability to learn and effectively apply University student information systems and policies governing their use.
• Working knowledge of, or ability to learn, financial management, accounting, and bookkeeping principles.
• Ability to learn and utilize the University's financial and accounting systems.
• Ability to research resources and processes that support DISARC program design and activities.
• Familiarity with, or ability to learn, University personnel policies and procedures, including hiring, payroll, and performance evaluation processes.
• Ability to maintain confidentiality and exercise sound judgment.

Qualifications

• A fully functional knowledge of and skill in standard office procedures and practices.
• An ability to understand and operate in a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation and ability to clearly communicate orally and in writing.
• Ability to provide internal-facing and external-facing services with a customer service mindset.
• Knowledge of business mathematics beyond basic arithmetic.
• Ability to use and quickly learn new office support technology systems and software packages.
• Ability to work independently in setting up events and supporting cultural programming.
• Demonstrated ability to work with the diverse student and employee population at Cal State East Bay.
• Bachelor's degree preferred; experience in an office management role is preferred.
• Strong organizational and multitasking skills.
• Ability to interact effectively with a wide range of individuals.
• Strong computer skills, including Microsoft Office, internet browsers, and email applications.
• Experience working in a fast-paced environment and managing competing priorities amid frequent interruptions.
• Ability to facilitate dialogue and discussion among student staff using effective conflict resolution techniques.
• Experience providing lead work direction and support to student employees in a busy center environment.
• Familiarity with, or the ability to quickly learn, department, college, and University regulations, policies, and procedures.
• Understanding of student success programs, initiatives, and the resources available to support students.
• Ability to learn and effectively apply University student information systems and policies governing their use.
• Working knowledge of, or ability to learn, financial management, accounting, and bookkeeping principles.
• Ability to learn and utilize the University's financial and accounting systems.
• Ability to research resources and processes that support DISARC program design and activities.
• Familiarity with, or ability to learn, University personnel policies and procedures, including hiring, payroll, and performance evaluation processes.
• Ability to maintain confidentiality and exercise sound judgment.