Concierge / Receptionist

About the role

The Concierge supports the care, safety, and well-being of residents in Residential Living. This role fosters awareness of residents' needs and interests, promotes independence and engagement while maintaining privacy and rights. The Concierge coordinates guest services by assisting residents, visitors, and vendors; providing information in person and by phone; and operating office equipment while performing general clerical duties. As a company representative, the Concierge is expected to maintain a professional demeanor and support resident satisfaction.

Responsibilities

• Supports the care, safety, and well-being of residents in Residential Living
• Fosters awareness of residents' needs and interests, promoting independence and engagement
• Maintains privacy and rights of residents
• Coordinates guest services by assisting residents, visitors, and vendors
• Provides information in person and by phone
• Operates office equipment
• Performs general clerical duties
• Maintains a professional demeanor
• Supports resident satisfaction

Requirements

• One year experience working with elderly requiring memory support, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Three years’ clerical experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Computer skills using Microsoft suite and desktop publishing software, faxing, copying and the use of a paper shredder; minimum one year

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Ability to work flexible hours, including evenings and weekends

Skills

• Excellent communication and interpersonal skills
• Ability to handle confidential information with discretion
• Basic computer skills

Benefits

• Health, Dental and Vision Plans
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

Pay

Pay ranges: $17+ depending on years of experience

Schedule

Available Part Time Schedule: Thursday-Sunday 8am-7pm