Concierge Receptionist

About Us

We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us, knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements.

Responsibilities

• Answer incoming calls and take messages.
• Greet elders, families, visitors, and team members in person and on the phone, answering questions and creating a friendly, positive environment for all.
• Assist other leadership team members to support Life Enrichment, Marketing, and accounting tasks (events, directing calls for marketing, receiving invoices, sorting mail, etc.).
• Monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry.
• Receive and send packages for elders, assisting them with questions and concerns as requested.
• Represent your community by role-modeling our core values of goodness, loyalty, faith, and fun.

Requirements

• Kindness and a desire to work with the elderly; enjoy working with people in general.
• Resourcefulness and strong problem-solving skills.
• Ability to work well with people in emotional or stressful situations.
• Organizational and follow-up skills, with the ability to manage multiple priorities.
• Previous experience answering telephones and/or in a customer service role.
• Willingness to learn and work within a team environment.
• Good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.
• Ability to pass a criminal background check.
• Ability to perform job responsibilities with or without accommodation.

Benefits

• Accrue vacation and sick time starting your first day.
• 401(k) retirement savings plan after 90 days, with employer match after one year.
• Financial wellness education program.
• Employee and Family Assistance Program to support emotional wellness.
• Wellness and Fitness Resources with savings discounts.
• Early access pay options.
• Career growth through ongoing training programs and mentorship opportunities.
• Additional benefits for full-time team members:
  • Medical, Dental, Vision, and Voluntary Benefit options.
  • Education reimbursement program.