Concierge - PM

About the role

The Concierge at MBK Senior Living plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. This position is part of a larger commitment to build trust, set high standards, and develop potential in ourselves and others.

Responsibilities

• Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
• Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.

Qualifications

• Must be at least 18 years of age.
• Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
• Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations.
• Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.
• Must have a positive, polished, and professional demeanor with a genuine passion for helping others.
• Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Must be comfortable working with basic computer systems, phone systems, and office equipment.
• Ability to maintain composure and professionalism in a busy, dynamic environment.

Physical Demands & Work Environment

• Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion.
• Ability to move intermittently throughout the workday and in the community.
• Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
• Ability to assist in the physical movement of residents during routine transfers and in emergency situations.
• Ability to sit and work at a computer for prolonged periods.

Benefits

• Full-time Benefits Include Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Pay

$15-16 DOE

Schedule

Part-time schedule: Sun-Tues 4PM-7PM