Concierge - Night Shift

About the role

Find your joy here, at Palmilla Senior Living, a Sonida Senior Living community! Palmilla Senior Living, a premier retirement community in Albuquerque, NM, provides quality care to residents in an assisted living and memory care community. The role offers access to cutting edge technology to enhance the lives of our residents and make your job easier and more effective, including SafelyYou - AI video technology that detects and prevents falls, Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care, Sage - Improve call light response time and improvement to service and care, and Microsoft Power BI - one stop for all data needs.

Responsibilities

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Benefits

• Competitive wage/salary
• Health and dental insurance
• 401k with company match
• Medical, dental, vision, and life/disability insurances
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training