Night Concierge

About the role

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re looking for our next Night Concierge to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards throughout the night.

Responsibilities

• Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard – cleaning will account for a significant period of the Night Concierge duties.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Be the main point of contact for any potential incident or emergency that may occur onsite.
• Manage room turn‑arounds, check‑ins and check‑outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.

Requirements

• Experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• Previous experience of working independently through the night would be helpful.
• Not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Must be technologically astute; operations run seamlessly with the support of a variety of technology systems and software.

Skills

• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: facilities are open 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks; flexibility to be available as required to ensure continuous service.

Benefits

• Holidays – paid on a pro‑rata basis reflective of hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Your Birthday – employees take their birthday off work.
• Perkbox – access to lifestyle perks via points to spend on a wide range of products, services & experiences.
• Royal London Pension – Vita Group contribute 3% of salary plus 5% employee contribution to help prepare for the future.
• Parties & Events – annual events to celebrate success together.
• Recognition Programmes – employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries, etc.
• Career Development – thorough induction & learning & development programme delivering professional progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – confidential service offering support and guidance for personal or work‑related issues impacting wellbeing.
• Right to Work & DBS – offers subject to satisfactory pre‑employment checks including DBS; no Right to Work Sponsorship available.

Pay

Hourly Rate: £13.50

Schedule

Contract: Permanent, part‑time. Minimum commitment of 18 hours per week. Required Days of Work: 2 nights, predominantly Friday & Saturday, although flexibility would be advantageous. Working Hours: Between 9 pm – 6 am. Overtime opportunities available to support planned and unplanned shift cover.