Night Concierge

About the role

Our Concierge team provide personalized, high-end services including welcoming and serving residents, delivering quality experiences, and managing complex requests ensuring utmost satisfaction.

Responsibilities

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganized as required.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Be the main point of contact for any potential incident or emergency that may occur onsite.
• Manage room turnarounds, check-ins and check-outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.

Requirements

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• Previous experience of working independently through the night would be helpful.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Technologically astute.

Qualifications

• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Night Concierge is imperative to be available as required to ensure continuous service to residents.

Skills

• Proactive approach to maintaining the cleanliness and safety of communal areas.
• Effective problem-solving and conflict resolution skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of health and safety regulations.

Benefits

• Holidays – Paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – Access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension – Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• PARTIES & EVENTS – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – Confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Pay

£13.50 per hour

Schedule

10pm – 7am, 2x night shifts per week, varied shift rotas. Flexibility required