Concierge - LaunchPad Golf

About the role

The Concierge plays a vital role in creating exceptional guest experiences by providing personalized guidance and support. Enjoy weekly pay, on-site clinics, and health benefits.

Responsibilities

• Efficiently guide guests through the check-in and check-out process, ensuring smooth and welcoming transitions.
• Manage guest reservations both over the phone and in person with accuracy and professionalism.
• Assist with the retail gift shop operations, including inventory monitoring, restocking, and sales transactions to enhance guest engagement and satisfaction.
• Provide personalized recommendations and assistance to guests regarding dining options, entertainment, and other attractions within Mystic Lake.
• Support the coordination of special events and group activities to deliver memorable guest experiences.
• Gather and relay guest feedback to identify opportunities for service improvements and increase guest satisfaction.
• Promptly and professionally address and resolve guest concerns or complaints, ensuring a positive outcome.
• Collaborate closely with other departments to maintain consistent communication and deliver exceptional service.
• Build strong rapport with guests, taking pride in offering a personalized and welcoming experience.
• Maintain comprehensive knowledge of all food and beverage offerings to confidently make recommendations to guests.

Requirements

• Must be 18 years of age or older.
• Minimum of 1 year’s experience in a Concierge role or a related customer service position.
• Excellent verbal and written communication skills.
• Proven track record of delivering superior customer service.
• Physical ability to perform required job duties with or without accommodations, including being on feet 100% of the time.
• Capacity to handle and lift up to 25 lbs. as needed.

Benefits

• Competitive weekly pay.
• Medical, dental, life, and disability insurance.
• Onsite medical clinics and pharmacy.
• 401(k) retirement plan.
• Paid time off.
• Wellness programs.
• Discounts on childcare, fuel, bus passes, and fitness memberships.
• Free uniforms and free uniform cleaning.
• Tuition reimbursement.
• Paid hours for volunteering through SMSC Gives.

About Us

The Shakopee Mdewakanton Sioux Community contributes both time and financial resources across the region, state, and country. The SMSC has donated more than $400 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties, and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative that organizes various opportunities in the local community.