Golf Membership Concierge

Responsibilities

• Operates as first point of contact for members and guests entering the clubhouse.
• Covers reservations for tee times, dining, and Omni Hotels & Resort stays for Club 1916 members.
• Builds relationships with members and guests, ensuring extraordinary experiences.
• Facilitates incoming phone calls from members and guests.
• Maintains effective positive communication with Employee Partners.
• Assists in and be accountable for the timely completion of any projects as requested.
• Attends all relevant meetings.
• Promotes and encourages member name recognition at all times.
• Maintains knowledge to appropriately educate members of club programming, events, pricing, and policies.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
• Aids in the administration of company policies and procedures.
• Assists the Membership team and club management in preparation and execution of planned member events.

Qualifications

• Minimum one-year administrative experience is required.
• Experience in a club, membership-based environment or hospitality is preferred.
• Proficient in computers, Excel, Word, highly preferred.

Physical Requirements

• The ability to sit and utilize telephone/computer for an extended period.
• The ability to walk and stand on feet for an extended period.
• Working Environment: Clubhouse environment with frequent travel around property.
• Tools & Equipment: Computer, copy, print, scan files; Microsoft Office, Resort Suite, ClubEssential, Birchstreet.

Benefits

• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• The EEO is The Law poster is available using the following link: [EEOC is the Law Poster](#).
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.