Concierge

About the role

Propark Mobility is currently hiring Concierges for part-time and full-time opportunities. You are the first impression of this location and a valuable team member.

Responsibilities

• Greet patients & visitors as they enter the emergency department waiting room.
• Keep track of wheelchairs available at the front and escalate to navigation when more are needed.
• Keep waiting room glass clean and escalate interior messes to the Environmental Services team when necessary.
• Round on patients and visitors while they are waiting and collaborate with the hospitality liaison for updates and delays.
• Put visitor bands on visitors and collaborate with the hospitality liaison and unit receptionists to locate patients and escort the visitor to the bedside.
• Aid in the delivery of all packages, recording arrival details and informing residents of them within a day.
• Oversee community arrangements, such as moving-in and moving-out procedures, and keep up local knowledge and information sources relevant to the needs of residents.
• May be asked to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

Requirements

• You are at least 18 years old.
• Energetic, outgoing, and capable of standing, running, and carrying items up to 50 lbs, if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Thrives in a fast-paced environment and can help resolve customer issues in a positive and helpful way.

Qualifications

• A high school degree or GED equivalent preferred.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to work in a team environment, interacting with other employees in a professional and friendly manner.
• Ability to maintain a professional and friendly demeanor when working with residents, providing resolution as needed to resident issues.
• Ability to work flexible hours, including nights, weekends, and holidays.

Skills

• Customer service experience is a plus.
• One year of experience as a Concierge is preferred.

Benefits

• Free parking while working at your assigned Propark location(s).
• Paid vacation and an extra day-off on your birthday for full-time employees.
• Company-provided wellness program, including a free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
• Medical, HSA, FSA, dental, vision, and 6 supplemental insurance options, including commuter benefits, pet insurance, and 401k.
• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating holiday on your birthday.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• The company participates in E-Verify.

Pay

$19-$20 per hour.

Schedule

Shift & Schedule: 4pm-12am Monday-Friday.