Concierge/Front Desk

At Brandywine Living at Howell, we take pride in knowing that our residents receive top-tier services and amenities. Our personable team is committed to delivering an excellent experience and takes great pride in their work. We offer Assisted Living and Memory Care apartments and ensure each resident is getting the attentive and personalized care they deserve.

About the role

The Concierge reports to the Business Operations Director. This is a full-time, non-exempt, hourly position that provides a positive first impression to all who enter the community, supports sales and marketing efforts, and offers clerical assistance to all departments.

Responsibilities

• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Assists the Business Operations Director in administrative tasks as assigned
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Requirements

• High school diploma preferred
• Strong interpersonal skills and capable of relating to a variety of people and personalities
• Experience working with the senior population
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell
• Must lift or carry weight up to 25 lbs using proper body mechanics

Schedule

Tuesday–Saturday, 8:30 AM–4:30 PM

Pay

$15.92 – $17.92 per hour

Benefits

• Health Insurance: Medical, Prescription, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement
• Employee Referral Bonus
• Resident Referral Bonus