Concierge/Front Desk

At Bella Terra senior living, we take pride in knowing that our residents receive top-tier services and amenities. Our personable team is committed to delivering an excellent experience and takes great pride in their work. We offer spacious Independent Living, Assisted Living, and Mosaic by Monarch Memory Care apartments and ensure each resident is getting the attentive and personalized care they deserve.

About the role

Provides a positive first impression to all who enter the community. Offers an overview of community information for inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly position reporting to the Business Operations Director.

Responsibilities

• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Orders and maintains appropriate office supplies
• Assists the Business Operations Director in administrative tasks as assigned
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Qualifications

• High school diploma preferred
• Strong interpersonal skills and capable of relating to a variety of people and personalities
• Experience working with the senior population
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical Abilities

While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. Must lift or carry up to 25 lbs using proper body mechanics.

Pay

$18.00 - $19.00 hourly

Schedule

Part-time, including weekends

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• On-the-job training
• Employee Assistance Program (EAP)
• Free Parking
• Employee Referral Bonus
• Resident Referral Bonus