Front Desk/Concierge

About the Role

Ensure all guest requests are met in a timely and sufficient manner; serve as the information agent for area activities and events. A concierge must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests.

Responsibilities

• Welcome guests sincerely and make their stay as enjoyable as possible.
• Effectively and seriously deal with guest complaints.
• Serve as an information agent for hotel guests and handle their needs in a timely and efficient manner.
• Demonstrate knowledge of Park City and the surrounding area, including points of interest.
• Make and confirm dining reservations for all hotel guests.
• Maintain communication with all hotel departments.
• Demonstrate a friendly, professional attitude with all guests as well as fellow employees.
• Acknowledge owners and previous guests as appropriately as possible.

Benefits

• Competitive wages with a management incentive program.
• Choice of health insurance plans, including dental, vision, short- and long-term disability, and life insurance.
• Matching 401K.
• Paid training time and programs.
• Chef-prepared meals daily in our cafeteria, at no cost to you.
• On-site heated garage for employee parking—a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort.
• Flexible schedules and time-off policies to accommodate family, school, and other activities.
• Weekly raffles for tickets to events such as Real Salt Lake, Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees.
• Monthly team member appreciation events and recognition programs.
• Hotel room, spa, dining, shopping, and ski/snowboard rental discounts.

About the Company

The Stein Collection creates legendary experiences for team members, guests, and owners at all four properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. Based in Park City, a vibrant, community-oriented town, the company fosters a positive and respectful culture, contributing to and supporting local efforts. With hundreds of hardworking, diverse, and exceptional team members year-round, the Stein Collection attributes its staff loyalty to its supportive company culture—over 70 team members have been with the company for 10 or more years.