Front Desk/Concierge

About the Role

Support front desk operations at a luxury condominium building. This position offers hands-on experience and an opportunity to build a career in property management.

Responsibilities

• Provides a warm welcome to residents and guests.
• Registers guests or vendors in the system.
• Announces all guests to residents for access and directs them to the resident’s unit.
• Responds to residents' requests in a professional manner.
• Handles emergency situations in a timely and efficient manner.
• Monitors and controls access to the building, including the camera system.
• Maintains daily logs, records, and forms.
• Maintains resident records and forms in FirstService Residential Connect.
• Resolves and follows up on all complaints/issues.
• Provides general concierge services (reservations, directions, computer printing).
• Performs assigned administrative clerical work, including Word and Excel document tasks.
• Helps maintain a safe and secure environment throughout the building.
• Follows safety procedures and maintains a safe work environment.
• Ensures consistent and regular attendance.
• Completes all required forms accurately.
• May require occasional overtime and the ability to work extended/flexible hours, including weekends.
• Attends and participates in designated meetings or functions as requested by the General Manager.
• Responds to and documents resident concerns and complaints in a timely manner before escalation.
• Supervises, delegates, and is responsible for all front desk operations, including telephone, email, amenity reservation set-up, and interfacing with residents.
• Answers calls/emails from residents, provides assistance, and follows up as appropriate.
• Understands community guidelines and refers to governing document resources.
• Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team members.
• Walks the building premises as directed for monitoring purposes.
• May be assigned other duties as needed.

Requirements

• High school diploma or equivalency required; college-level courses in business or hospitality preferred.
• Strong customer service background.
• Excellent customer service, communication, and time management skills.
• Well-groomed with a professional demeanor at all times.
• General knowledge of the community to provide directions and recommendations.
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.
• Command of information system hardware/software is preferred.
• Strong written and verbal communication skills.
• Strong interpersonal skills.

Schedule

Wednesday–Sunday, 6:30 AM–3:00 PM.

Pay

$18/hour.

Benefits

• Medical, dental, and vision plans (available for full-time and part-time employees working 30+ hours).
• Part-time employees working 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick leave, and company-paid holidays.
• Pet insurance available.
• Verizon discount.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms property management by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, reflecting our commitment to a positive and inclusive workplace culture. Our 19,000 associates enjoy competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.