Front Desk / Concierge

About the role

Anticipate the needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

Responsibilities

• Greet guests in a friendly and courteous manner.
• Assist front office manager with training new team members.
• Ensure customer needs are met: provide directions and suggestions for restaurants, including travel.
• Arrange for special requests for residents upon their request to include suggestions for airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.
• Assist in coordinating special events or special projects as assigned.
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
• Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
• Respect all residents’ privacy, information, perspective, priorities, times, and resources.
• Establish relationships with local merchants and service providers.
• Maintain a warm and friendly demeanor at all times.
• Communicate with residents and guests concerns to management promptly.
• Arrange for move-ins and move-outs once Management has approved.
• Receive all lost and found items; keep a log of lost and found items.
• Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.
• Monitor fire alarm panel
• Deliver packages to residents
• Maintain communication with security personnel

Requirements

• High School Diploma.
• AA or BA strongly preferred.
• Minimum 2 years experience working in the hospitality industry in similar role.